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Well what about enterprise support? When customers buy an enterprise solution at elastic they get support right? what would entitle them to move to this offerin
by ousta 8y ago
Well what about enterprise support? When customers buy an enterprise solution at elastic they get support right? what would entitle them to move to this offering.
- otisg 8y agoThere are other companies that offer enterprise support for Elasticsearch (e.g. https://sematext.com/support/elasticsearch-production-support/ https://sematext.com/support/elasticsearch-production-suppor...) as well as training an such. No loss for ES users there.
- ousta 8y agowell it is not same. vendor support and third party services (aka support). you can influence the product through support and through being a direct customer.
- otisg 8y agoYou would think so, but that is not how it works with Elastic and lots of it customers. I have heard that from N of their (ex-)customers. I get why this happens for them. There is a certain vision and goal, and anything that doesn't align is a nuisance. This is part business part philosophy, culture, and brand you want to build in and around your business.