Yeah, my users really don't care. I have an explicit service availability policy that says any support at all between the local hours of 11pm-7am is on a best

Yeah, my users really don't care. I have an explicit service availability policy that says any support at all between the local hours of 11pm-7am is on a best effort basis, and support outside of normal business hours is limited. Our services are normally available 24x7, but more than half of them even have pager notifications turned off between midnight and 6am, so that my staff can sleep. As long as things are back and functional by 9am or so, everyone is happy. It's just a different world outside of the startup, "My total possible user-base is all 7 billion people in the world!" world. This is HN, so startups are the correct, default assumption, but I do see a lot of this worldview leaking into the non-startup worlds as well.