> [..] but detach your emotion from the outcome. Which is kind of difficult, even as a long-term professional. As a software developer, I'm responsible for th

> [..] but detach your emotion from the outcome. Which is kind of difficult, even as a long-term professional. As a software developer, I'm responsible for the program that I write. I'm barely responsible for design & marketing, though. When a customer criticizes the application for being what it is, I find it very hard to detach my emotion from it. I always feel that they are criticizing me, personally. And I blame myself, partly: "How couldn't I have seen this?". But sometimes, the criticism is directed at marketing or design, which leaves me with a "I told them so!" kind of feeling - still, I'm the one who has to defend the decision that has been made in front of the customer. Btw, they don't know that they are writing with the developer - for them, we look like well-trained support agents.