Part of this is IT's fault. Any competent IT org should strive to balance crisis interactions with preemptive actions. Aka the package delivery person effect:

Part of this is IT's fault. Any competent IT org should strive to balance crisis interactions with preemptive actions. Aka the package delivery person effect: 'Why does everyone like their package carrier? Because everytime you see them they bring a gift!' If you only ever see IT when your system melts down or an upgrade goes awry, you're going to hate them. Even if they're doing a wonderful job. So, please, if you run an IT department, give your troops some time to make house calls. "Just checking back in. How's the fix working?", "Anything troubling you?", etc. If not for your org, then for their mental health.