4 ms·

Here's a copy on Archive.org: https://web.archive.org/web/20161202094244/http://blog.fogcreek.com/the-very-most-basic-things-your-company-needs-to-know-about-s

Here's a copy on Archive.org: https://web.archive.org/web/20161202094244/http://blog.fogcreek.com/the-very-most-basic-things-your-company-needs-to-know-about-sales-part-1-of-4/ https://web.archive.org/web/20161202094244/http://blog.fogcr... A snippet I liked: "I used to work as a waiter, and we were supposed to up-sell various things like top-shelf margaritas and seasoned sour cream for the french fries. I sucked at it... One day the manager wanted to know what was up, and I said something like, “Man, if they want top-shelf margaritas they’ll ask. I don’t need to push it on them.” My manager said, “That’s true, they are likely to ask if they want something. But what if they don’t know we have it?”"

gadders 8y ago
Thanks - that's the article I was thinking of. Off Topic: I hope the whole Fog Creek blog hasn't gone away.
- SyneRyder 8y ago
  I think it has. Fog Creek renamed itself to Glitch [1], sold off FogBugz (which then rebranded as Manuscript, then rebranded back to FogBugz). The last Fog Creek blog post was Feb 14 2018 (about becoming Glitch), and it looks like the blog was turned off in November 2018. It's a bit of a miracle that the Joel On Software forums [2] are still accessible. [1] https://glitch.com/about/fog-creek-is-now-glitch/ https://glitch.com/about/fog-creek-is-now-glitch/ [2] https://discuss.fogcreek.com/ https://discuss.fogcreek.com/
  - anildash 8y ago
    We do still have the archives, and are thinking of how to bring back the pieces that are still relevant. A lot of the technical content rotted long before the links did, and the more human stuff was due for an update.
    - gadders 8y ago
      That's good to hear.