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I think by straightforward they mean you can follow it properly, that's because it's a full step by step that explains each step in enough details to be used, a

by nolok 8y ago

I think by straightforward they mean you can follow it properly, that's because it's a full step by step that explains each step in enough details to be used, and even includes details for "what to do if you're not in the state expected". A lot of such guides have a fair amount of "then use tool X to do important part Y" without explaining any of it, making it horrible if you don't know X or the details of Y. Source: I once tried to fix and resize half-broken LVM volumes and if the sonology guys didn't take time to help me I would probably have just ended up wiping it all and recovering all 16 TB from backups because internet self help is still a harsh place on some linux fs matter.

reitanqild 8y ago
So you are saying the Synology guys stepped you through it? That would be amazing support. (My Synology just works so I don't know what the support is like.)
- nolok 8y ago
  They asked a permission and for me to fill a form so that they could remote connect to my NAS, and after investigating gave me on the support chat/list thingy the commands that they thought would fix it but they wouldn't run them themselves. Ended up working (issue was that a power failure happened during a shr2 reshape, and while the lvm volume had recovered mdadm hadn't and was blocked in a failed reshape loop, since it was a mix of mdadm and synology's own shr2 [which uses lvm to achieve its goal] trying to find help on the internet was next to impossible, which is why without them I would have wiped the whole thing). Was as a personnal customer and no paid support (beside having bought the product of course), within the second year of my purchase. Overall I've had a fair amount of support requests with them for my personnal NASes and the couple dozen I manage for professionnal purpose, and I'm very happy with that relationship. PS: my original support request was very detailled though, I did not just go and ask "doesn't work, fix it !"
  - oger 8y ago
    Had some quite exceptional experiences with them as well. Good support for a decent product.

by nolok 8y ago

reitanqild 8y ago

So you are saying the Synology guys stepped you through it? That would be amazing support. (My Synology just works so I don't know what the support is like.)

nolok 8y ago
They asked a permission and for me to fill a form so that they could remote connect to my NAS, and after investigating gave me on the support chat/list thingy the commands that they thought would fix it but they wouldn't run them themselves. Ended up working (issue was that a power failure happened during a shr2 reshape, and while the lvm volume had recovered mdadm hadn't and was blocked in a failed reshape loop, since it was a mix of mdadm and synology's own shr2 [which uses lvm to achieve its goal] trying to find help on the internet was next to impossible, which is why without them I would have wiped the whole thing). Was as a personnal customer and no paid support (beside having bought the product of course), within the second year of my purchase. Overall I've had a fair amount of support requests with them for my personnal NASes and the couple dozen I manage for professionnal purpose, and I'm very happy with that relationship. PS: my original support request was very detailled though, I did not just go and ask "doesn't work, fix it !"
- oger 8y ago
  Had some quite exceptional experiences with them as well. Good support for a decent product.