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Because it's a Korean company. It's far less common to use email to contact a customer in Korea. As you can see email is not even a required field in the sign-
by kbumsik 8y ago
Because it's a Korean company.
It's far less common to use email to contact a customer in Korea.
As you can see email is not even a required field in the sign-up page. The customers prefer to receive notifications via SMS (or Kakaotalk nowadays) then email. Actually email is almost meaningless in Korea for contacting method to consumers.
If the company send official release news to sing-up customers on email only, they might complain that the company contact them on email for such an important announcement.
Email is the least serious communication channel in Korea. Even in Business-to-Business situations email is usually used for sending files, not for communications.
- equalunique 8y agoThanks for this interesting insight into Korean culture & customs.
- kbumsik 8y agoNo problem :) Because of these cultures Koreans often have worst email habits for the western standards. Most of them don't know what CC and BCC are. The noticeable one is they often have worst email names such as cute_girl90@company.com and they use it in business. So don't suprise if you get a wired email name from Koreans.