Engineers set and impose product/service definitions. Leaders impose people definitions. Set goals, policies, and directives for you people. Make the goals r

Engineers set and impose product/service definitions. Leaders impose people definitions. Set goals, policies, and directives for you people. Make the goals realistic, but don't let your people convinced you to lower the bar. Use your engineering experience to destroy their weak excuses. When your people meet challenging expectations reward them. When they fail find out why. If there is an opportunity to improve a failing member of your team then fix them. Otherwise get rid of them. usually everybody that is qualified to be there can be improved to meet reasonable expectations. The people who can't are usually not qualified for the position or don't want to achieve your baseline.