AWS/Google Maps/Foursquare etc. bills probably add up. Customer service - Uber seems to have decided it's cheaper to just allow a few no-questions-asked refund

AWS/Google Maps/Foursquare etc. bills probably add up. Customer service - Uber seems to have decided it's cheaper to just allow a few no-questions-asked refunds for cancellations than actually getting humans involved every time Office space (in SF!) to hold all those employees "some back-end routefinding" becomes hideously complex once you factor in: - real-time road closures - lyft line matching - traffic modelling - time-of-day turn restrictions - normalizing data from various regional map providers - routing itself is NP-hard