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This is really annoying... Down 2 times in 3 days!
by raychancc 16y ago
This is really annoying... Down 2 times in 3 days!
- mike-cardwell 16y agoHave they broken your SLA?
- aberkowitz 16y agoLinode has a 99.99% uptime guarantee, which amounts to 43 minutes and 12 seconds offline in a 30 day month. While I don't have a Linode in Freemont, their status page appears to indicate, at minimum, 1 hour of downtime. As repayment for the inconvenience, users get the lost time added to their balance.
- eekfuh 16y agoActually their SLA is only 99.9% uptime. Thats 525 minutes.
- WillyF 16y agoA 99.99% uptime guarantee would be 4.32 minutes per month. You calculated for a 99.9% uptime guarantee.
- aberkowitz 16y agoI'm going to take a long break from ever doing math again on HN.
- tshtf 16y agoWith 99.99% uptime: .0001 * 30 * 24 * 60 = 4.32 minutes With 99.9% uptime: .001 * 30 * 24 * 60 = 43.2 minutes
- thenduks 16y agoI think he just typo'd the %. From the terms[1]: Linode.com provides a 99.9% uptime guarantee on all Linode hardware, and on network connectivity. In any given month, if your Linode is down for more than 0.1%, you may request a pro-rated credit for the down-time. [1]: http://www.linode.com/tos.cfm http://www.linode.com/tos.cfm
- jjcm 16y agoWait so the only backlash they get should they break their guarantee is that they credit me for the down time? This doesn't seem like a motivating factor to keep uptime. Is this standard practice in the industry? I know prgmr has refunded me the entire month when they broke their SLA. All that said, I won't be getting rid of my Linode box in Fremont simply because it's one of the best vps's I've had performance wise. It just seems like an odd SLA.
- foljs 16y agoIt's a term of service (TOS) agrrement, not a professional SLA. Most of us don't pay Linode anything important enough to warrant an SLA. You don't get very strict 99.9% SLAs for $20 and $80 a month anyways...
- bobzimuta 16y agoThey were down for us nearly 6 hours Saturday night, 1 hour this morning. They broke their SLA by a mile. Moving to EC2 asap.
- mike-cardwell 16y agoWhat is EC2's SLA, and what cases of downtime have they experienced over the past couple of years? I'm assuming you wouldn't change providers without first finding this out?