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That looks like Ally Bank. --BUT, it isn't, per the reply below. It's Discover, though Ally asked me the same zodiac question in what looked like the same font

That looks like Ally Bank. --BUT, it isn't, per the reply below. It's Discover, though Ally asked me the same zodiac question in what looked like the same font.-- They won't open a joint savings account for my wife and I because my wife doesn't have a phone bill in her own name "for verification." (We've been on the same Southwestern Bell/Cingular/AT&T, recently T-Mobile, family plan for the past, oh, fifteen years, and it's under solely my name because of employer discounts.) When I mentioned this to the rep, she told both of us--we were all on speakerphone--that my wife could send in a copy of her driver license. Except Washington doesn't require us to get new licenses when moving and the address on both of our licenses is both the same...and four years out of date. I get the need for ID verification but funny how we never run into this problem when my wife wants to borrow money in her own name. No one has ever cared about her license or a phone bill when she's taken out credit cards.

techsupporter 8y ago
Oh, and one more thing: This is the same bank that called me the other day to inquire about our application and--even though they called me--their representative got mad when I wouldn't give him the last four digits of both of our Social Security numbers and our dates of birth and Mother's Maiden Name / Security Answers from the application. When I pointed out that a) he called me and b) this is, quite literally, exactly how scam calls trying to steal money go, he got upset at how I wouldn't "believe him." I told him that's exactly what a scammer would say and hung up. My "private" information has been leaked to other governments and various malicious actors at least six times, just in 2018, so I'm a little more wary than I used to be and that pissed me off.
- Robelius 8y ago
  I had a similar issue with Chase calling me, as a follow up to fraudulent charges on my card. They were asking for basic identifying information, but I didn’t feel comfortable so I hung up. I then called Chase and asked if it really was them that called, and they confirmed it was actually them. But then they also apoligized and resumed the previous call from where I hung up. It was just nice to not be judged for being cautious.
  - komali2 8y ago
    That's pretty atypical for Chase - whenever I get a call from them, it's always something like "Please call the number on the back of your credit card to solve this issue."
    - reaperducer 8y ago
      I've had Chase call me, text messages requesting that I call Chase, e-mail messages requesting that I call Chase, and both e-mail and text messages asking me to reply with a specific letter or number to verify a purchase. I have multiple Chase accounts in multiple tiers (business, etc...), so my guess is what kind of contact you get depends on the nature of the account.
  - deleted 8y ago
    [deleted]
css 8y ago
It's Discover, not Ally.
- techsupporter 8y ago
  Oh, they use the exact same font. Fair enough; I'll add a disclaimer at the top but Ally did the same thing to me (same zodiac question).
  - rlucas 8y ago
    The bank itself is probably not doing the KBA; they're buying and integrating a KBA dialogue solution from one of the vendors. So might be the same software / font / question bank at work.
    - css 8y ago
      Correct about the software most likely, but Discover uses FF-Meta [0] and Ally uses Lato [1]. They are admittedly quite similar. [0] https://fonts.adobe.com/fonts/ff-meta https://fonts.adobe.com/fonts/ff-meta [1] https://fonts.google.com/specimen/Lato https://fonts.google.com/specimen/Lato
      - mynameisvlad 8y ago
        I think what rlucas is saying is that the reason the font might be the same is that the bank implemented the solution straight up; without any of the styling that would usually be applied. I've definitely seen this and worse before, so it's not exactly out of the realm of possibility.
Trisell 8y ago
TBH it’s not the banks fault. Our governments stance on taxes, terrorism and drugs has caused this. Due to the need to verify citizenship, verify that you aren’t a terrorist and verify that you are a drug lord laundering money the banks are forced to jump through all of these hoops to give you an account.
- thaumasiotes 8y ago
  > the need to verify citizenship, verify that you aren’t a terrorist and verify that you are a drug lord laundering money One day these requirements are going to get out of hand. :D
  - Trisell 8y ago
    Heh. I’m not saying they are or aren’t out of control. My point is that when the government creates all of the requirements, and the onus is on the banks to verify it all. At risk of penalties from the government. Then you get these kind of stories. People see it as overkill. The banks see it as CYA.
    - thaumasiotes 8y ago
      I basically agree with you on the issue; I was just making a cheap joke about the supposed requirement for the bank to verify that you are [as opposed to aren't] a drug lord.
- techsupporter 8y ago
  I mean, I get that but why is it not a concern when I want to borrow money? Or, even more relevant, when my wife wants to borrow money? She has multiple credit cards with tens of thousands of dollars in borrowing power in her own name and has had and paid off two loans, all while not having a telephone bill in her own name or even being on the deeds to the properties we've lived in together. I see it less as CYA and more as "we can make money off of you so the requirements are relaxed because we're making money"--that is, lending money that she'll presumably pay interest to borrow--versus "oh shit you want to put $1,000 in an account and our bank pay you better do the fifteenth degree."
hawaiianbrah 8y ago
Washington state doesn’t require this? It says it does here: https://www.dol.wa.gov/driverslicense/moving.html https://www.dol.wa.gov/driverslicense/moving.html

techsupporter 8y ago

Oh, and one more thing: This is the same bank that called me the other day to inquire about our application and--even though they called me--their representative got mad when I wouldn't give him the last four digits of both of our Social Security numbers and our dates of birth and Mother's Maiden Name / Security Answers from the application. When I pointed out that a) he called me and b) this is, quite literally, exactly how scam calls trying to steal money go, he got upset at how I wouldn't "believe him." I told him that's exactly what a scammer would say and hung up. My "private" information has been leaked to other governments and various malicious actors at least six times, just in 2018, so I'm a little more wary than I used to be and that pissed me off.

Robelius 8y ago
I had a similar issue with Chase calling me, as a follow up to fraudulent charges on my card. They were asking for basic identifying information, but I didn’t feel comfortable so I hung up. I then called Chase and asked if it really was them that called, and they confirmed it was actually them. But then they also apoligized and resumed the previous call from where I hung up. It was just nice to not be judged for being cautious.
- komali2 8y ago
  That's pretty atypical for Chase - whenever I get a call from them, it's always something like "Please call the number on the back of your credit card to solve this issue."
  - reaperducer 8y ago
    I've had Chase call me, text messages requesting that I call Chase, e-mail messages requesting that I call Chase, and both e-mail and text messages asking me to reply with a specific letter or number to verify a purchase. I have multiple Chase accounts in multiple tiers (business, etc...), so my guess is what kind of contact you get depends on the nature of the account.
- deleted 8y ago
  [deleted]

css 8y ago

It's Discover, not Ally.

techsupporter 8y ago
Oh, they use the exact same font. Fair enough; I'll add a disclaimer at the top but Ally did the same thing to me (same zodiac question).
- rlucas 8y ago
  The bank itself is probably not doing the KBA; they're buying and integrating a KBA dialogue solution from one of the vendors. So might be the same software / font / question bank at work.
  - css 8y ago
    Correct about the software most likely, but Discover uses FF-Meta [0] and Ally uses Lato [1]. They are admittedly quite similar. [0] https://fonts.adobe.com/fonts/ff-meta https://fonts.adobe.com/fonts/ff-meta [1] https://fonts.google.com/specimen/Lato https://fonts.google.com/specimen/Lato
    - mynameisvlad 8y ago
      I think what rlucas is saying is that the reason the font might be the same is that the bank implemented the solution straight up; without any of the styling that would usually be applied. I've definitely seen this and worse before, so it's not exactly out of the realm of possibility.

Trisell 8y ago

TBH it’s not the banks fault. Our governments stance on taxes, terrorism and drugs has caused this. Due to the need to verify citizenship, verify that you aren’t a terrorist and verify that you are a drug lord laundering money the banks are forced to jump through all of these hoops to give you an account.

thaumasiotes 8y ago
> the need to verify citizenship, verify that you aren’t a terrorist and verify that you are a drug lord laundering money One day these requirements are going to get out of hand. :D
- Trisell 8y ago
  Heh. I’m not saying they are or aren’t out of control. My point is that when the government creates all of the requirements, and the onus is on the banks to verify it all. At risk of penalties from the government. Then you get these kind of stories. People see it as overkill. The banks see it as CYA.
  - thaumasiotes 8y ago
    I basically agree with you on the issue; I was just making a cheap joke about the supposed requirement for the bank to verify that you are [as opposed to aren't] a drug lord.
techsupporter 8y ago
I mean, I get that but why is it not a concern when I want to borrow money? Or, even more relevant, when my wife wants to borrow money? She has multiple credit cards with tens of thousands of dollars in borrowing power in her own name and has had and paid off two loans, all while not having a telephone bill in her own name or even being on the deeds to the properties we've lived in together. I see it less as CYA and more as "we can make money off of you so the requirements are relaxed because we're making money"--that is, lending money that she'll presumably pay interest to borrow--versus "oh shit you want to put $1,000 in an account and our bank pay you better do the fifteenth degree."

hawaiianbrah 8y ago

Washington state doesn’t require this? It says it does here: https://www.dol.wa.gov/driverslicense/moving.html https://www.dol.wa.gov/driverslicense/moving.html