4 ms·
So, I took delivery last week the day before the price changes. I went back the next day asking how I could work with them to find a solution since I was in the
by chimerasaurus 8y ago
So, I took delivery last week the day before the price changes. I went back the next day asking how I could work with them to find a solution since I was in the return window and now the product was $2.9k less expensive. That was a bummer, especially since FSD was 3k. I might as well push them because I was in the return window and the money could be used to purchase FSD. I was told by more than one service center experience employee that a full return was my only way to get a refund and then I should "just reorder at the new price."
Ok, so I returned. I was asked to reset the car, hand over my keys, and then told I was set to go. I had to ask, insistently, for proof that I had returned the car. They were just going to send me off with no letter, no email, nothing - just a literal IOU with no proof. I finally got a letter after some poking - it's one sentence that mentions my name and VIN but includes no financial details. I was then told the process will take six weeks.
So, while you can return, the process, in my opinion, is insane. Once you return, you're forced to wait for several weeks with no idea when, or if you will be refunded; even then you have no idea what they will actually send back to you. I am waiting for some undetermined period of time for ~$62,000 sent back to me ... I have no idea how they will actually send it to me.
Now, I really want to order another Model 3, but this whole process has been insane. I cannot see most people being comfortable with it. Ever.