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I mean sometimes you just want to book a room and not have to file a claim to get a refund.

lotsofpulp 8y ago
I'm familiar with the reservations systems the hotel brands use, and I have yet to come across a situation where the same hotel room is being offered for cheaper on a third party website. It's also their official policies, and as I said, it doesn't make sense to me that they would advertise that and then not set a simple technical limitation in their reservation system to prevent anyone from being lower than them. Yes, for some specific hotels that don't belong to a big brand, it makes sense for them to price discriminate so that the person willing to pay $500 doesn't end up paying $200, but on the level that the big brands operate, it doesn't make sense to give up 15% of gross revenue for that reason, especially when they have better ways to price discriminate by tiering their rewards members and the rate at which people earn points. Edit: As jonknee pointed out in another post, the ihg.com price for Kimpton Monaco in Seattle is higher than the hotel tonight price, and by quite a bit, and there's a carveout in the best price guarantee for rooms reserved within 24 hours of checkin. So I guess the best price guarantees aren't really worth much...
- phonon 8y ago
  I've found Priceline Express to be much cheaper than the direct price, for major chains and otherwise.
- jonknee 8y ago
  In theory you are correct, in practice the hotel will play dumb and say they'll match it but after you file paperwork proving it was cheaper somewhere else. I've literally booked on HT from the front desk because they can't match the rate. It makes no business sense, but yet here we are. Another example: I just checked HT for San Francisco tonight and the Hyatt Regency is up for $179 after taxes and fees. On Hyatt.com it's $259.
  - lotsofpulp 8y ago
    I see that now. I thought that the hotel would value consistently saving 15% gross revenue on commission over training people to shop for rooms on third party websites.

I'm familiar with the reservations systems the hotel brands use, and I have yet to come across a situation where the same hotel room is being offered for cheaper on a third party website. It's also their official policies, and as I said, it doesn't make sense to me that they would advertise that and then not set a simple technical limitation in their reservation system to prevent anyone from being lower than them. Yes, for some specific hotels that don't belong to a big brand, it makes sense for them to price discriminate so that the person willing to pay $500 doesn't end up paying $200, but on the level that the big brands operate, it doesn't make sense to give up 15% of gross revenue for that reason, especially when they have better ways to price discriminate by tiering their rewards members and the rate at which people earn points. Edit: As jonknee pointed out in another post, the ihg.com price for Kimpton Monaco in Seattle is higher than the hotel tonight price, and by quite a bit, and there's a carveout in the best price guarantee for rooms reserved within 24 hours of checkin. So I guess the best price guarantees aren't really worth much...

phonon 8y ago
I've found Priceline Express to be much cheaper than the direct price, for major chains and otherwise.
jonknee 8y ago
In theory you are correct, in practice the hotel will play dumb and say they'll match it but after you file paperwork proving it was cheaper somewhere else. I've literally booked on HT from the front desk because they can't match the rate. It makes no business sense, but yet here we are. Another example: I just checked HT for San Francisco tonight and the Hyatt Regency is up for $179 after taxes and fees. On Hyatt.com it's $259.
- lotsofpulp 8y ago
  I see that now. I thought that the hotel would value consistently saving 15% gross revenue on commission over training people to shop for rooms on third party websites.