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Ironically the first time I used HotelTonight was when my Airbnb turned out to be a scam leaving me with nowhere to stay well past midnight. Airbnb's customer s
by strange_quark 8y ago
Ironically the first time I used HotelTonight was when my Airbnb turned out to be a scam leaving me with nowhere to stay well past midnight. Airbnb's customer service was horrid. It was really difficult to find a phone number -- they clearly don't want you calling them -- and once I did find a number, I was on hold for upwards of 30 minutes until I finally got a person who told me that I would have to wait over an hour more to make sure the host actually abandoned me.
- icebraining 8y ago> It was really difficult to find a phone number -- they clearly don't want you calling them Maybe it changed in the mean time, but googling "airbnb phone number" showed it right in the search page. That info came from https://www.airbnb.com/help/contact_us https://www.airbnb.com/help/contact_us, wherein clicking "It's something else" shows a "Call us" option, which has the number.
- darioush 8y agoLots of these companies create the fake assurance that you can be connected to customer support within minutes, but then go out of their way to hide it behind as many menus as possible and don't have a phone number to call. There needs to be a site indexing and monitoring this.
- nielsole 8y agoI was once very positively surprised by booking.com. I perceived them as super scammy because the website is one giant big dark pattern. But when shit hit the fan while in China, they proactively reached out and gave me a 20$ voucher (mind you, the hotel was very cheap, so that was actually a good amount of money) without me having any receipts to show for.