Without a doubt IBM got paid more because they did a lot more work than originally purchased. These sorts of big IT deployment disasters always have complex cau

Without a doubt IBM got paid more because they did a lot more work than originally purchased. These sorts of big IT deployment disasters always have complex causes and often are caused by the customers. But that's one reason why not many firms are both big enough and willing to take them on ... hence why IBM seems to be rewarded for failure.