>why not just ask them to pay you for your time Because if you "charge" them and get paid for the work then everything else that seems wrong from that point fo

>why not just ask them to pay you for your time Because if you "charge" them and get paid for the work then everything else that seems wrong from that point forward they blame you for and expect you to fix it [often for free] because in their mind a) you caused it and b) they paid you to fix their computer. >or else say sorry you need to hire a professional instead of giving them more grief This is the best response but I think he said they get pushy and insist he do something. The person is going to be pissy at him for telling them off nicely or not.