This is really strange to hear. What self service site did you use? Our website chat goes right to a slack channel that multiple folks monitor and reply to at a

This is really strange to hear. What self service site did you use? Our website chat goes right to a slack channel that multiple folks monitor and reply to at all hours of the day. Worst case if we're all sleeping and you leave an email we respond when we're awake. Just searched for your username in our chat and our email and don't see anything so I assume you've got a different email?