Buffett is a numbers guy: he likes to see the numbers coming in and numbers going out. He follows the insurance market closely because insurance is about probab

Buffett is a numbers guy: he likes to see the numbers coming in and numbers going out. He follows the insurance market closely because insurance is about probabilities: numbers. Technology is more about standards, integration, trade-off balancing, and dealing with change; things that are hard to put numbers on. His firm got burned by IBM, so he's extra jittery dealing with "big tech" now. IBM created this program to better track and maximize revenue by cranking up revenue incentives for middle managers. It looked good on paper: fine-tune the reporting of and increase incentives. But their customers began to feel squeezed and milked. You can often gain short-term revenue by skimping on customer service, and eventually customers revolted, damaging IBM's cred.