This. If you are c-level you aren't touching the code, but you like the idea of paying the people who built the thing a support contract so you can call and yel

This. If you are c-level you aren't touching the code, but you like the idea of paying the people who built the thing a support contract so you can call and yell at them when you misuse the product and it falls over. The alignment between product support and product builder is muddier for c-levels to follow.