Outside of the (valid) privacy concerns, I use this and considered it an awesome tool. Then I ran into the good old efficiency and effort of the USPS we all kno

Outside of the (valid) privacy concerns, I use this and considered it an awesome tool. Then I ran into the good old efficiency and effort of the USPS we all know and love... I was expecting a rather important document from the government, so when the image of it showed up in my Informed Delivery email, I knew to go to the mailbox that day, but the letter never arrived. Instructions on the USPS site tell you that even though you see an image of the mail piece, it might not arrive for up to +7 days later and they ask you to wait the full 7 days before declaring your mail missing - there is a feature where you click on a link to report a specific piece of mail as not delivered. So I wait exactly 7 days and what do you know, the link to report that letter is expired. They expire the damn link 7 days after the email is sent, which means if you follow directions you are sent into a literal black hole because apparently no one on the team tested for obvious logical conflicts. The letter never arrived and my report on this glaring flaw was never responded to.