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The thing people "forget" is that the further up the stack you move, the more support is required because there's less and less the customer can do to diagnose
by petrilli 16y ago
The thing people "forget" is that the further up the stack you move, the more support is required because there's less and less the customer can do to diagnose a problem.
- d2viant 16y agoBy "people", are you referring to Google? If so, I agree -- not having technical support available is a deal breaker for a system of that scale, especially if outages are as prevalent as the author claims.
- qeorge 16y agoI think he means both Google and their customers. Google should get it, in that they need to offer support if they want to run this kind of business. But customers should also know that Google doesn't do support, and they will need support, so GAE is probably not a good fit. If that's right, I agree as well.