I was reading a post from SmartBear the other day that touches upon this: http://blog.asmartbear.com/how-to-get-customers-who-love-you-even-when-you-screw-up.ht

I was reading a post from SmartBear the other day that touches upon this: http://blog.asmartbear.com/how-to-get-customers-who-love-you-even-when-you-screw-up.html http://blog.asmartbear.com/how-to-get-customers-who-love-you...