> the baker will hear hell about it - maybe not from your wedding party, but for every reasonable wedding party there are 99 expecting perfection. Note and imp

> the baker will hear hell about it - maybe not from your wedding party, but for every reasonable wedding party there are 99 expecting perfection. Note and important that the baker is not insulated in any way from the aggravation and the bad feelings as a result of a problem. They will hear about it and they will live it. This is pretty much true for any small business. In other words if you are Comcast the CEO is well insulated from the pain and agony of any customers. Ditto for Airlines and so on. But the front office staff and/or the people who actually take the calls. Sure they hear about it and sure they might perceive it's a problem but they are not hearing the actual customer pain and getting aggravated. The baker will have someone come into the shop and they will see and feel the pain directly.