3 ms·

Atlassian refuses service because “unable to confirm restricted party”

14 points by amingilani 8y ago

uberman 8y ago
We apply a terrorist watch list to deny access to online project management software under the premise that international terrorists will use their real name to register for an online service? This seems totally bonkers. If a terrorist organization wanted to use an online service to do project management and communication, would it not be in the best interest of intelligence agencies to encourage that kind of behavior? Particularly when Australia now legally requires backdoors. I would have called "BS" if I had not seen the Atlassian reply. How did Altassain gain access to this list? If they don't have "the list" how much does it cost per lookup? How do they disambiguate a (partial) match? Do they look up the identities of all prospective clients or only ones with names they think sound untrustworthy? I work for a company that provides an online service related to higher education. We have international users and we don't have access to this list. Does anyone else work at a company that uses a terrorist watch list as part of user registration? Apparently Atlassian feels free to talk about it so I gather there is no gag order in place.
- occamrazor 8y ago
  “The list” is public, or more precisely there are several such lists published by different government agencies. A “list of lists” for the US is available at https://www.state.gov/strategictrade/redflags/ https://www.state.gov/strategictrade/redflags/ Most large companies use specialized screening services that aggregate all the relevant lists and provide help for disambiguation of common names.
  - uberman 8y ago
    Many thanks. I was not aware that such was publicly available. Do you know if all online services (doing business in the U.S.) would hypothetically be required to verify registrations against this?
    - occamrazor 8y ago
      In general every business has to comply with sanctions and embargoes, but the law does not prescribe how they have to enact their compliance rules. Specific businesses (financial institutions, weapons manufacturers, uranium refiners, etc.) must have protocols to screen their clients, with requirements that vary by industry. Disclaimer: IANAL, things vary by jurisdiction, and I am not from the US.
- lksg-hkf45dfg 8y ago
  This is a friendly neighborhood banking person. The list is not a secret. At best, it is hidden in plain sight. Basic version of some 'undesirables' is available on government website [0]. Naturally, there is a multitude of paid lists of various people companies may be interested in. Edit: I just saw a more accurate version of this comment immediately below. 0: https://sanctionssearch.ofac.treas.gov/ https://sanctionssearch.ofac.treas.gov/
pcr0 8y ago
I think Atlassian handled this okay by explaining themselves and requesting proof of identity. His name looks common enough that it is probably a case of mistaken identity. The one thing they could have done better would be to provide a grace period, but I doubt that would be compliant with the law.

14 points by amingilani 8y ago

We apply a terrorist watch list to deny access to online project management software under the premise that international terrorists will use their real name to register for an online service? This seems totally bonkers. If a terrorist organization wanted to use an online service to do project management and communication, would it not be in the best interest of intelligence agencies to encourage that kind of behavior? Particularly when Australia now legally requires backdoors. I would have called "BS" if I had not seen the Atlassian reply. How did Altassain gain access to this list? If they don't have "the list" how much does it cost per lookup? How do they disambiguate a (partial) match? Do they look up the identities of all prospective clients or only ones with names they think sound untrustworthy? I work for a company that provides an online service related to higher education. We have international users and we don't have access to this list. Does anyone else work at a company that uses a terrorist watch list as part of user registration? Apparently Atlassian feels free to talk about it so I gather there is no gag order in place.

occamrazor 8y ago
“The list” is public, or more precisely there are several such lists published by different government agencies. A “list of lists” for the US is available at https://www.state.gov/strategictrade/redflags/ https://www.state.gov/strategictrade/redflags/ Most large companies use specialized screening services that aggregate all the relevant lists and provide help for disambiguation of common names.
- uberman 8y ago
  Many thanks. I was not aware that such was publicly available. Do you know if all online services (doing business in the U.S.) would hypothetically be required to verify registrations against this?
  - occamrazor 8y ago
    In general every business has to comply with sanctions and embargoes, but the law does not prescribe how they have to enact their compliance rules. Specific businesses (financial institutions, weapons manufacturers, uranium refiners, etc.) must have protocols to screen their clients, with requirements that vary by industry. Disclaimer: IANAL, things vary by jurisdiction, and I am not from the US.
lksg-hkf45dfg 8y ago
This is a friendly neighborhood banking person. The list is not a secret. At best, it is hidden in plain sight. Basic version of some 'undesirables' is available on government website [0]. Naturally, there is a multitude of paid lists of various people companies may be interested in. Edit: I just saw a more accurate version of this comment immediately below. 0: https://sanctionssearch.ofac.treas.gov/ https://sanctionssearch.ofac.treas.gov/

pcr0 8y ago

I think Atlassian handled this okay by explaining themselves and requesting proof of identity. His name looks common enough that it is probably a case of mistaken identity. The one thing they could have done better would be to provide a grace period, but I doubt that would be compliant with the law.