4 ms·
That article was a curveball! I'm not even mad that it's basically a pitch to get readers to give problem/product feedback, I'm just pleasantly surprised this
by Evan_Hellmuth 8y ago
That article was a curveball!
I'm not even mad that it's basically a pitch to get readers to give problem/product feedback, I'm just pleasantly surprised this wasn't a total fluffpiece about todo list apps.
My favorite takeaway is the idea of asking users how they would convince their friend NOT to use a product. Excellent way to get users to authentically pinpoint the parts of the product they find the most painful.
- octobereleven 8y agoHi Evan. Thanks for the kind words. These questions are doing wonders for me. It's even crazier when asking the client face-to-face, why "something is 'add negative here'" If we ask positive questions, people that don't like the product, will never answer. The ones who do, will maybe give a vanilla answer back. With the 'negative' approach I think we give the nay-sayers a chance to vent and say "THANK YOU FOR ASKING ME THAT! Was hoping someone points out this product is crap for x/y/z reasons" // something along those lines...