When Jira first came out, it was awesome. Way better than most other ticketing systems. It was soo good that the entire company that I worked for switched to it

When Jira first came out, it was awesome. Way better than most other ticketing systems. It was soo good that the entire company that I worked for switched to it. Suddenly a phonecall from a customer could turn into a ticket created by the support department, which turned into a ticket for the dev, which eventually got put through development and back to the support department to notify the customer that their problem was fixed. Our whole company communicated through Jira. This was before all the "agile" fluff that got added onto it.