It's not profitable to give bad customer service, it's highly unprofitable to give good customer service while keeping product/service prices down. Remember, t

It's not profitable to give bad customer service, it's highly unprofitable to give good customer service while keeping product/service prices down. Remember, the upside is low prices. If you're only worth a couple of dollars in profit per year but then you eat it up in support calls, the company is better off not having you as a customer.