One of my proudest moments in my career was when I took this to the next level and set myself up as the go-between between support and dev. We were building int

One of my proudest moments in my career was when I took this to the next level and set myself up as the go-between between support and dev. We were building internal productivity tools so we could help the support folks clear things up more quickly, and give them the administrative resources they needed to do so. It was all about empathy with the user: the end user, and the support user on the admin side. It was not a glamorous job at all but it had a meaningful impact, one that many people gloss over, and I feel the same when reading this. The best thing you can do is care about your users and the people who deal with your users.