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We have a policy that if a bug generates more than 20 support calls in a day, the developer who introduced the bug has to spend the next day in the call center

We have a policy that if a bug generates more than 20 support calls in a day, the developer who introduced the bug has to spend the next day in the call center answering support calls. It's not designed as a punishment. It's designed as an eye opener to the effect it has when we don't write proper tests or don't take proper care in making changes.

stevekemp 8y ago
Does it "work"?, because it really does sound like punishment. I'm an advocate for developers reading/handling support things, but at the same time the skills that make a good developer are not necessarily the same as those that make a good support person. Having some rota/schedule makes sense, but it seems like a full day of doing support isn't going to make a developer happy, primarily because they want to be a developer - not a support-person.