My employer sponsored our last move, including packing and unpacking. The staff was really great, careful and we had hardly things that broke. A few plants lost

My employer sponsored our last move, including packing and unpacking. The staff was really great, careful and we had hardly things that broke. A few plants lost leaves (but basically these were excluded from the contract by my employer, so the company kindly offered to move the plants without any guarantees, I guess packing them better would have been time consuming and thats what my employer didn't want to pay for). A colleague hired the very same company for their move (they had bought a house, so it was not part of an agreement for starting a new work contract). They sent a team of workers, no one spoke more than a few words of German (my coworker is a kind and open-minded person, he was surely not exaggerating). A lot of things didn't make the trip as a whole. All losses were covered by the companies insurance, but it was a pain making all the claims.