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You're surprised it took this long, then outline some of the harder issues that would make it take a long time to implement correctly. Not only that, but those

by ctvo 8y ago

You're surprised it took this long, then outline some of the harder issues that would make it take a long time to implement correctly. Not only that, but those are policy / design issues. The technical implementation of this at Amazon scale isn't trivial, then adding in fraud detection <for this tool> so folks don't abuse it too. The assumption that Amazon doesn't care about this problem, the fake reviews problem and others killing their marketplace vs. the problems being difficult to solve that permeates the comments here gets tiring. There is no logical reason why they wouldn't care when they try to cultivate customer satisfaction and loyalty (they're one of the most loved companies in America) in every other aspect of their business.

tyingq 8y ago
Amazon FBA, which made this problem much harder, was launched in 2006. I don't feel like "took this long" is unreasonable.
- ctvo 8y ago
  And it became an issue immediately or was it only an issue in the last 2-3 years as bad actors found and exploited holes in the system?
  - tyingq 8y ago
    It was an issue from the outset. By 2016, Apple was claiming 90% of Apple chargers on Amazon were fake. If there's truth to that, it was way past being an "issue" then. I'd consider 5% fakes of a popular product to be a serious issue. Edit: I'll concede that it's been a serious PR problem for Amazon only in the last 3 years. It's been a problem for brands, sellers, and buyers for much longer, and Amazon has known about it for more than a decade.
    - ikeboy 8y ago
      Apple claimed that 90% of the ones they bought were fake. They didn't claim theirs were statistically representative of the ones on the marketplace. I've seen plenty of false Apple claims regarding Amazon and I've talked to people who sued Apple and won. There's also a famous case (search hard 2 find accessories) that sued Apple and lost because the judge basically said Apple had immunity under the 1st amendment to make claims even without vetting them. I think this is wrong but it's tough to go up against Apple in court.

by ctvo 8y ago

tyingq 8y ago

Amazon FBA, which made this problem much harder, was launched in 2006. I don't feel like "took this long" is unreasonable.

ctvo 8y ago
And it became an issue immediately or was it only an issue in the last 2-3 years as bad actors found and exploited holes in the system?
- tyingq 8y ago
  It was an issue from the outset. By 2016, Apple was claiming 90% of Apple chargers on Amazon were fake. If there's truth to that, it was way past being an "issue" then. I'd consider 5% fakes of a popular product to be a serious issue. Edit: I'll concede that it's been a serious PR problem for Amazon only in the last 3 years. It's been a problem for brands, sellers, and buyers for much longer, and Amazon has known about it for more than a decade.
  - ikeboy 8y ago
    Apple claimed that 90% of the ones they bought were fake. They didn't claim theirs were statistically representative of the ones on the marketplace. I've seen plenty of false Apple claims regarding Amazon and I've talked to people who sued Apple and won. There's also a famous case (search hard 2 find accessories) that sued Apple and lost because the judge basically said Apple had immunity under the 1st amendment to make claims even without vetting them. I think this is wrong but it's tough to go up against Apple in court.