I worked at a first-response call-center company where after each shift, they would go through the records that they processed that shift and manually count the

I worked at a first-response call-center company where after each shift, they would go through the records that they processed that shift and manually count the number of high-priority incidents and various other metrics. They did this after each shift, taking about 15 minutes. For the last three years. After my field visit I took it to the PO and we implemented these metrics in one sprint. With a single click they could print all import metrics about the last shift.