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Most of the support emails are really dumb. Instead of reading product description or help they simply write you email and ask you. 98% of users get through int
by xhruso00 8y ago
Most of the support emails are really dumb. Instead of reading product description or help they simply write you email and ask you. 98% of users get through intuitive design.
Example1: Customer didn't know how to switch camera back/front and the product used the same icon and approach as Apple.
Example2: Customer denied access to camera and asked at support why camera doesn't work.
- ColdBrewSea 8y agoThese sound like legitimate user experience problems. I have fallen into the trap of example 2 at least once, not because I didn't know why the camera didn't work, but I didn't know how to resolve it at the time.
- xhruso00 8y agoOne can't design for 100%. Designing for those 2% simply isn't worth and doesn't bring any cash. PS: user did not read camera access usage description, clicked deny and then asked why it doesn't work. This is pure stupidity.