> While reading the article, I got a feeling that reading support emails is only one step away from answering support emails - and here you are, suggesting just

> While reading the article, I got a feeling that reading support emails is only one step away from answering support emails - and here you are, suggesting just that. I didn’t get that impression. The article mentioned reading these emails for 30m a week. Going from there to doing tech support yourself as a CTO is... It seems to me that a CTO doing tech support either understand something I really don’t, or really fails to understand something I do. Superficially, it sounds like the sort of low-level digging around you get from engineers that got the CTO title but never got comfortable with the transition.