3 ms·
why does l1 even exist
by kbar13 8y ago
why does l1 even exist
- AlexTWithBeard 8y agoPassword changes, mouse cables pulled out, icons disappearing from the desktop after windows update and other stuff like that.
- therealx 8y agoThey are prob able to hire a cheap on call firm to handle it.
- _red 8y agoWho says the ability to "reboot the computer" is avail to the user? (ie. remote RDC connection or a locked down retail POS terminal). Also, the "real purpose" of L1 tech is to categorize and prioritize incoming calls for further L2 / L3 processing. Knowing "who" needs to handle the call next, and its priority, is usually critical to getting real problems resolved timely.
- iagovar 8y agoBecause most people have very basic questions, and you don't want to waste dev time because someone don't know the basics of their OS.