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For that exact reason I've had a weekly "emails and chill" date with a supporter. Brought coffee for both of us. I flicked through incoming support emails for 3
by stuffhq 8y ago
For that exact reason I've had a weekly "emails and chill" date with a supporter. Brought coffee for both of us. I flicked through incoming support emails for 30-40 minutes....
- spiderfarmer 8y agoWe did the same thing with a small team. Did wonders for our response time and for refining our support processes.
- robbiemitchell 8y agoWhat's your support volume like right now? Just email, or also chat?