It's been a while since I've had to manage anything hosted with Rackspace but: They just announced a $5 hike in price this month for "fanatical" support, I hav

It's been a while since I've had to manage anything hosted with Rackspace but: They just announced a $5 hike in price this month for "fanatical" support, I haven't opened a support request with them in eons: How is their fanatical support lately? I recall my company (at the time) paying through the nose for a pretty responsive Fanatical Support SLA, such that I could call in at 2AM and almost every time get someone in no more than three rings-central time zone, no less-for our dedicated services account. Curious how it is for other customers who might not have had a tech budget the size of ours and could swing heavy hammers to get such support.