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Uber cheats their customers and pockets $15/mo AMEX credits
- smt88 8y agoI'm not vision-impaired and have a really hard time reading this wispy-thin font on a white background. Designers who read this: please consider usability of people who don't have perfect vision.
- gesman 8y agoHow it worked before: AMEX Platinum comes with $15/mo Uber credit. Credit auto-expires by the end of each month. Before - this credit automatically applied to ride and the rest charged to default credit card. Now Uber got clever and decided to pull the fast one on their customers (and AMEX). $15 AMEX credit now pushed to "Uber cash". And you can only apply this credit to rides that are <$15. If ride is more expensive - you cannot apply Uber Cash credit unless you refill "Uber cash". But here's another trick - you can only refill Uber Cash with $25, $50 and $100 chunks. Which means if you got AMEX credit of $15 but your ride is $50 - in order to use the "uber cash" balance you can only refill your Uber cash with another $50 which doesn't make any sense for customer. You'll always be keeping leftover balance on "Uber cash". Without lending UBER your own money through "Uber cash" refills - your AMEX credits will auto-expire at the end of every month. This way your $15 AMEX credit is expires unused by the end of every month effectively cheating customer away from reward and diminishing AMEX-promised reward program. FRAUD!