I think at the time - 1999(?) (soon after rackspace had started up) we were at a $500/month server. And... they made a mistake early on. We'd requested a new

I think at the time - 1999(?) (soon after rackspace had started up) we were at a $500/month server. And... they made a mistake early on. We'd requested a new machine, but someone had done the ticket wrong, and took the old one offline for an upgrade (instead of just adding a new machine to the account). They were minutes away from wiping it when I called - if I'd had an automated attendant, we would have lost everything on there, but humans intervened to stop them in time and get it back online. "Great service!" - except they'd made the mistake in the first place...