It sure is making companies lose customers - the play is to be a dick, but only when the profits from it exceed the losses from disgruntled customers. Unfortun

It sure is making companies lose customers - the play is to be a dick, but only when the profits from it exceed the losses from disgruntled customers. Unfortunately I think at this point the customers are used to being routinely maltreated, so they don't turn their back on the terrible companies even in cases of blatant abuse (ex. a year after the VW scandal, their car had record sales in my country).