3 ms·
In light of so many companies making it difficult to cancel, maybe a new pattern that we should take is, if we're going to be putting substantial money into a s
by genericone 8y ago
In light of so many companies making it difficult to cancel, maybe a new pattern that we should take is, if we're going to be putting substantial money into a service, we need to test not only the promised capabilities of a service, but also the capability to cancel the service.
Call to action: when a company promises something, the pitch appears good enough and bad enough to be true, sign up, then immediately cancel the service to see if its possible and what the hurdles are. For each additional service you enable with the company, iterate on the cancellation process. If at any point you find that the cancellation process becomes 'too much', you can evaluate whether the value provided by the company exceeds its inability to cancel or provide refunds.
Ability to cancel a service should be a function of the service, no?