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Revolut has terrible customer support, even for paying customers of the highest tier (and they're super expensive!). Their in-app chat support agents take ages
by cporios 8y ago
Revolut has terrible customer support, even for paying customers of the highest tier (and they're super expensive!).
Their in-app chat support agents take ages to respond and are either robots, or they act like they're robots. They know very few things, and will never let you speak to someone who can actually help you. They intentionally hide their email addresses, their "chat agents" always refuse to give you an email and you won't find an email address on their website either. I also tried support@revolut.com and also info@, hello@ and others.
I once had to write a PHYSICAL LETTER that I sent via post to complain. They immediately responded via email (and complied with my requests) from the following address. Feel free to use it to complain:
formalcomplaints@revolut.com
- taurath 8y agoThe absolute irony of having to send a physical letter to get support for an online bank is not at all lost on me.