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How do I cancel my account? Nothing in the FAQ and support chat in the app is trying to sell me a metal card. EDIT: found it: https://www.revolut.com/help/prof
by sschueller 8y ago
How do I cancel my account? Nothing in the FAQ and support chat in the app is trying to sell me a metal card.
EDIT: found it: https://www.revolut.com/help/profile/i-want-to-terminate-my-revolut-account https://www.revolut.com/help/profile/i-want-to-terminate-my-...
EDIT2: What a shit show, I have been trying to delete my account for more than 30 minutes now. When you chat through the app you are first connected to a bot which you need to tell you want to talk to a human, after waiting a while you finally get a human which then tells you to authenticate your self by signing into the app!? So thinking something must be borked with the app I close it and go back in only to find out I am back at the end of the queue for support chat which is now "experiencing high volumes"...
EDIT3: I still have an account :( the wait is 1 hour now... I can't find any emails address to send me account termination to. WTF
EDIT4: Still trying to find where to send my termination email or GDPR complaint (where do I find who the data protection officer is?). I Found that the address listed on their website is not the same as the one in the UK company registry: https://beta.companieshouse.gov.uk/company/08804411 https://beta.companieshouse.gov.uk/company/08804411
EDIT5: Crunchbase has "support@revolut.com" listed so I will give that a try.
EDIT6: "Your message wasn't delivered to support@revolut.com because the address couldn't be found, or is unable to receive mail." :(
- baby 8y agoI highly recommend Monzo instead :) it is light years ahead of Revolut.
- sschueller 8y agoMonzo is only available to residents of the UK.
- orf 8y agoI started with Monzo but switched to Revolut, and I can say Monzo is not light years ahead at all.
- baby 8y agoThe people of London will have to disagree with you. Monzo has won the war there.
- orf 8y agoSure, but that's one city out of thousands. Revolut is an awesome card for travelling, comissionless exchanges at the interbank rate and is available throughout europe, and it's winning there. Where it counts.
- roymurdock 8y agoi use transferwise which i trust more to be around in 10 years and not doing anything idiotic with my money and bank account details any company with roots/ties in the cryptocurrency scene is waving a giant red flag to users, as confirmed by the latest money laundering mess revolut is going through
- orf 8y agoStrange you trust a middleman more than an a actual first-party tier-1 bank (your Revolut UK account is a Lloyds account).
- jscholes 8y ago> Strange you trust a middleman more than an a actual first-party tier-1 bank (your Revolut UK account is a Lloyds account). No it isn't, the money is just held in a Lloyds or Barclays account. Revolut are not a fully-regulated bank, they're an Electronic Money Institution. The same as TransferWise. If you trust Revolut, you're also trusting a middleman.
- richardknop 8y agoThey have received a bank license recently so they are in process of becoming a full fledged bank.
- spectramax 8y agoWhat are the reasons one should get a banking app? I’ve never heard of Revolut or Monzo.
- baby 8y agoApp only. Everything is free. Budgetting. Security. Traveling. Splitting bill or sending money. The reasons are usually infinite.
- saiya-jin 8y agoYeah, real blessing for travelling it seems - for last 2 years, every time we travel somewhere, we meet somebody (young, from Europe) who has some issues withdrawing money/paying with Revolut. Wasting hours running around town finding which ATM/branch would work with some obscure semi-bank account. It has its benefits, but travelling around the world currently doesn't seem like one.
- nullify88 8y agoWhere do you travel? The cards are on the Visa or Mastercard network so I'd expect the majority of ATMs to support Revolut.
- saiya-jin 8y agosouth america, asia in these cases (bolivia, argentina, indonesia were the last ones)
- baby 8y agoUsing Revolut and Monzo, I never had problems in South America and Asia (except for a few hickups with Revolut security options in Cancun). I've seen these kind of problems happening NUMEROUS times with plenty of different banks to me and my friends. It is just irresponsible to travel with a single bank card.
- 8y ago
- ucha 8y agoRevolut is the only bank I know of that does free fx conversions, it's a huge feature and money saver for people that have bank accounts in different countries and currencies.
- jscholes 8y ago> Revolut is the only bank I know of that does free fx conversions, it's a huge feature and money saver for people that have bank accounts in different countries and currencies. Try TransferWise borderless.
- ucha 8y agoTransferwise charges 0.5% for fx conversions as far as I know.
- jypepin 8y agopretty sure Revolut actually uses transferwise for fx transfers edit: my bad, seems like I'm confused with something else but can't figure out what!
- ucha 8y agoDo you have a source? Because they don't.
- jypepin 8y agosorry I'm mistaken with something else but can't remember what!
- jscholes 8y ago> sorry I'm mistaken with something else but can't remember what! Probably N26[1], who use TransferWise for in-app currency exchanges[2][3]. [1] https://www.n26.com/ https://www.n26.com/ [2] https://transferwise.com/help/article/2340141/euro-transfers/transferwise-and-n26 https://transferwise.com/help/article/2340141/euro-transfers... [3] https://n26.com/en-eu/transferwise https://n26.com/en-eu/transferwise
- turbo_fart_box 8y agoJust do a GDPR on it
- Robin_Message 8y agoOut of interest, do you feel so strongly that money laundering should be prevented that you are unwilling to do business with a company that might be not doing enough to prevent it? If not, what is it that Revolut has done according to this article that makes you want to quit?
- sschueller 8y agoNothing to do with that. It's because of this: https://twitter.com/phillipcaudell/status/1101081229351415808 https://twitter.com/phillipcaudell/status/110108122935141580... and how the company operates. Not something I want to support.
- Robin_Message 8y agoOh I see, fair enough, that makes a lot more sense! Good on you for taking an ethical stance and good luck actually cancelling.
- leereeves 8y agoIn addition to the ethics, I'd be very concerned about being a customer of Revolut in the future. Once they stop buying market share, this attitude toward others is likely to apply to their customers as well.
- SquishyPanda23 8y agoWow he really comes across as someone who doesn't know how to lead.
- taurath 8y agoHe’s a boss not a leader. Fear and intimidation is a great way to keep churn high so people will give up their stock :p
- cporios 8y agoI'm not the OP, but if you're interested in criticisms of Revolut, here's a complaint/rant letter (yes, physical letter) that I sent to them half a year ago: https://pastebin.com/L507bvf7 https://pastebin.com/L507bvf7
- cporios 8y agoRevolut has terrible customer support, even for paying customers of the highest tier (and they're super expensive!). Their in-app chat support agents take ages to respond and are either robots, or they act like they're robots. They know very few things, and will never let you speak to someone who can actually help you. They intentionally hide their email addresses, their "chat agents" always refuse to give you an email and you won't find an email address on their website either. I also tried support@revolut.com and also info@, hello@ and others. I once had to write a PHYSICAL LETTER that I sent via post to complain. They immediately responded via email (and complied with my requests) from the following address. Feel free to use it to complain: formalcomplaints@revolut.com
- taurath 8y agoThe absolute irony of having to send a physical letter to get support for an online bank is not at all lost on me.
- fargo 8y ago"Your message wasn't delivered to support@revolut.com because the address couldn't be found, or is unable to receive mail." Deleting my account now as well
- megous 8y agoYou can send GDPR request anywhere they communicate with customers. Even via Facebook. They have to respond in 30 days. It's their business to route the message where it belongs/can be processed. You don't have to hunt for their DPO. Keep the screenshots/records of your attempts at communication.
- genericone 8y agoIn light of so many companies making it difficult to cancel, maybe a new pattern that we should take is, if we're going to be putting substantial money into a service, we need to test not only the promised capabilities of a service, but also the capability to cancel the service. Call to action: when a company promises something, the pitch appears good enough and bad enough to be true, sign up, then immediately cancel the service to see if its possible and what the hurdles are. For each additional service you enable with the company, iterate on the cancellation process. If at any point you find that the cancellation process becomes 'too much', you can evaluate whether the value provided by the company exceeds its inability to cancel or provide refunds. Ability to cancel a service should be a function of the service, no?
- IfOnlyYouKnew 8y agoSend a letter, by certified mail if not prohibitively expensive: 9th Floor 107 Cheapside, London, United Kingdom, EC2V 6DN "Cheapside", indeed!
- sorokod 8y agoCheapside is market in old English. Cheap is similar to Shop.