This seems like something that Bell's Loyalty and Retention could have taken care of. I know with Telus they'll often prorate for overages --- though, I've neve

This seems like something that Bell's Loyalty and Retention could have taken care of. I know with Telus they'll often prorate for overages --- though, I've never had anything close to this level. So while this is on the parents, it seems silly to potentially lose a long-term client that will be paying well over that over the course of their contracts.