The company made multiple attempts to inform them of the problem, and they ignored it all. But they have a lot of excuses for ignoring each and every one of the

The company made multiple attempts to inform them of the problem, and they ignored it all. But they have a lot of excuses for ignoring each and every one of them. Business plan and the teen is on it. Not a good idea. Don't know the texting charges? Don't know the teen is sending thousands of texts or to who? Parents were totally negligent and should pay the full bill, and get the teen to reimburse them. Sounds like the parents realized they messed up since they were trying hard to pay this bill. But knowing there was a huge current problem and it involved the line they depend on for their business, they should have been on top of it. By the time they said they weren't checking their spam folder they already knew that they weren't getting updates on the texts about overages from their teen. When you're in trouble on something like this you need to be on top of it and not just ignore emails and texts. If you have your spam filter set up so it's deleting critical emails necessary for the existence of your business, that's your own fault as well. All this said their texting charges must be absolutely exorbitant and this company is certainly ripping people off. But I bet their fees are disclosed in the contract, and for a business service that contract should have been read. Undoubtedly they have internet service also and most of the texts could have been sent for free. There's dozens of services that will send texts for free. Hopefully the teen will learn to use them, or get her friends to use Facetime etc. Expensive lesson but getting off of fee based SMS text asap is going to save them money in the long run.