"I believe what we have here is the beginning of the end of complacency. It is now apparent to me that in the haste to ensure compliance with procedures that a

"I believe what we have here is the beginning of the end of complacency. It is now apparent to me that in the haste to ensure compliance with procedures that are inconsistent if not inarticulable, TSA has hastened the likelihood of failure." It's interesting this was written a year ago and only now are we starting to exert our right to refuse.