If the paper form costs them less to process than whatever automated system that would provide whatever quality of service you deem acceptable would, why would

If the paper form costs them less to process than whatever automated system that would provide whatever quality of service you deem acceptable would, why would they switch. Newer and more automated doesnt always save money. I work for a medium size company, our expense reporting system is 100% paper or excel driven - we could go to Concur, but it would probably cost more than our existing system does, and may not pay for itself within the lifetime of the product.