"Software is used as a boogeyman for leadership and process failure." In my business systems consulting business, I think I have seen exactly this issue almost

"Software is used as a boogeyman for leadership and process failure." In my business systems consulting business, I think I have seen exactly this issue almost more than any other issue that I've encountered... across industries and business sizes. Software gives you that convenient, opaque, ill-understood rug you can sweep any old systemic (non-technological sense) problem under. And it's probably so common because it works. Those people trying to get to the root of organizational problems more often than not don't have sufficient understanding of what role technology plays in their business as to challenge people blaming the system... so many dollars and so much time get dedicated to solving the wrong problems this way.... To be fair most, if not all, business systems are terrible, but they aren't usually the core problem when a company gets to bringing some like me in to "fix/replace" the systems. Makes my job a little harder than it should be to be honest.