> It allows you to punish them by returning the late item only to go buy it from a competitor. They know most people won't do that most of the time because tha

> It allows you to punish them by returning the late item only to go buy it from a competitor. They know most people won't do that most of the time because that increases the inconvenience they've already suffered from the late package. The guarantee should benefit me, not increase the damage I've suffered from the late package. > The $100 pays for the "2-day delivery in most cases" shipping service. I don't get 2-day delivery in most cases. They fail to deliver within that window more than half the time. > If it's worth that much as-offered then they don't need to let you keep the item for free on top of that. I'm not suggesting that I get to keep the item for free. I'm saying that I should get a partial refund on the shipping when I pay extra for guaranteed 2-day shipping and the item takes more than 2 days to arrive.