> They must bleed refund money though, and I thought Bezos was all about right margins? That's the part that worries me. Amazon surely knows this is a problem

> They must bleed refund money though, and I thought Bezos was all about right margins? That's the part that worries me. Amazon surely knows this is a problem, and I'm sure they know much more about it than we do. And yet they allow it to continue. It genuinely makes me concerned for the future of their business, where they know actually providing a quality experience is going to hammer their revenue/profits.